Freqently asked questions
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Q. How do I know if I have any returned cheques?
A. Your account officer will notify you if any cheque has been returned on your account. You can also contact customer services unit to review your account activity. |
Q. What are the different kind of accounts (naira denominated) I can open with Ekondo?
A. You can open the following accounts with us here at Ekondo: |
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Q. How can I open an account with Ekondo?
A. In Ekondo, we believe in knowing our customers. We require a prospective customer to be introduced by a staff of Ekondo or an existing customer first, before applying for a particular product or service. |
Q. What documents do I require to open an account?
A. . Please see our Download Forms Page |
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Q. What is the minimum initial deposit to open an account with Ekondo?
A. . Accounts are opened on a case-by-case basis, depending on the type of account (savings, current, deposit or merchant). |
Q. . Can I operate my account from any Ekondo Branch?
A. Yes - Ekondo is online real-time. Withdrawals and lodgements can be done within any of our Branch Networks and Cash Centers. |
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Q. . How long does it take to open an account with Ekondo?
A. With complete documentation, accounts can be opened immediately. |
Q. What are the charges on Current Account or any other account?
A. We charge commission on Turnover (COT) on transactions in your account, and debit interest in the event that your account becomes overdrawn. |
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Q.. Can I operate any Ekondo Bank Account in foreign
currency?
A. No |
Q. . Can I access my account via the net?
A. . Not yet. We are working on making this service possible. |
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Q. Can I check my account balances over the phone?
A. No |
Q. . Can I pay a cheque into my savings account?
A. Yes. You would be required to provide references and utility bill before lodging cheques into your Savings Account. However this is done as an exception. |
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Q. How many branches does Ekondo have?
A. . Ekondo currently has three main branches and six cash centers. See our Branch Network page for phone numbers and addresses |
Q. For account enquires, who can I contact?
A. You can reach the Customer Center and ask for Chris – 07034076007 or Henry - 08039742038 |
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Q. How do I know if I have any returned cheques?
A. Your account officer will notify you if any cheque has been returned on your account. You can also contact customer services unit to review your account activity. |
Q. How do I get my statements of account?
A. Account statements are mailed to your address on the first working day of every month, however if you wish to pick your statements yourself, you can do so from the branch where your account is domiciled. |
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Q. . Can I use my account with Ekondo to referee a customer opening a Current Account in another bank?
A. Yes. Provided you have a Current Account which has been satisfactorily operated for at least six months. |
Q. Can Ekondo provide me with a reference letter to other institutions?
A. Yes, references can be issued for accounts that have been satisfactorily operated for at least six months. |
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Q. If I lose my cheque book, what am I expected to do?
A. You need to contact the Customer Center at the branch where your account is domiciled. |
Q. . How do I order for a new cheque book?
A. Submit your cheque requisition slip to our Customer Center and collect your cheque book within 24 hours. |
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Q. . Can I receive foreign currency payments directly into my Naira account?
A. Not yet. We are still working on the possibility of this. |
Q. Can I transfer funds from my account to accounts in other banks in Nigeria?
A. Yes, through the Nigerian Interbank Settlement System (NIBSS), fast fund as well as NIBBS Electronic Funds Transfer( NEFT). |
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Q.. Can I transfer funds abroad from my naira account?
A. . Yes. For eligible transactions such as offshore medical bills, school fees etc. |